Help Center

Feel free to contact us all the way.

How to switch the language of your device configuration interface into English?

What does “pending” status mean?

What does error code 10486 mean for payment?

VPN Dongle fails to bind with the surrounding wi-fi?

What happens to the VPN Dongle when a Recovery-XXXX appears instead of MEIHUA-XXXX?

Forget password of your VPN Dongle?

Forget password of your VPN Router?

VPN Router's blue indicator flashes slowly and websites cannot be opened?

Red indicator flashes slowly, website can't be opened?

How to check the service expiration date?

Can I activate the device again after expiration?

VPN Router's red indicator light stays on?

VPN Dongle's red indicator light stays on?

How to set up WAN dialing and static IP?